6 months ago

Junior Customer Success Manager

Process Street
  • Remote
  • Full Time
  • Operations
    • customer service
    • support
  • 6 months ago

We’re growing quickly and looking to hire a customer success manager in the EU.

You’ll be a core part of our small team and be a key voice to our customers.

We are a freemium product so the role will involve demoing and supporting both free and of course the customers once they convert to the business plan.

About you

  • 1+ years experience in customer service or sales for B2B software (ideally SaaS)
  • Have PERFECT A++ written English (university level)
  • Obsessed about creating amazing experiences for customers
  • Love working with technology (we’re building it!)
  • Pay attention to the details, because they matter
  • Effective communicator (you’re concise)
  • Highly analytical
  • Creative and resourceful
  • Prior experience in product management or sales is helpful
  • Multilingual a plus

What you’ll do

  • Demo the product to new free users to help them demo the product and become successful
  • Do deeper dive training sessions with our paying accounts
  • Create support systems, such as in product guides, webinars and support content
  • Work closely with the entire team (Product, Sales, Marketing) to bring the customer voice into the product roadmap and strategy
  • Support existing customers by answering questions, showing new features, and anything else that comes up
  • Quantitatively, you will obsess over things like churn, time to first value, and net promoter score
  • Qualitatively, you will constantly be thinking about delighting customers and creating a product and experience they will love